As a general rule your consent is required before you receive any treatment. In certain circumstances, such as emergency treatment, however, it may not be possible to obtain consent prior to treatment. Do not feel obliged to give consent if you do not wish to. Always ask for alternate options if you are in doubt about what is in your best interests.
We collect personal information with your consent, from you or a responsible person and the services which has referred you to us. This information is often collected using forms which either you complete or we complete in your presence.
The personal information we collect may include your personal details, information about your health and services you may use or require, your families and carers, living arrangements, lifestyle and relevant banking details for billing purposes.
We will use it to deliver services and issue invoices to you or your health fund.
This information may also be used and accessed in audits conducted for our quality assurance and accreditation processes from time to time.
We will not pass your information to external agencies without your consent.
You have a right to access your personal information, subject to some exceptions allowed by law, and to request a change to your information if you consider it is inaccurate.
You may contact the Privacy Officer if you would like to access your personal information or medical records. In some circumstances, where the information is in the past and has been archived, Calvary may charge a fee for searching for and providing access to your information.
You may write to or call the Privacy Officer
Privacy Officer
C\O Calvary Community Care
PO BOX 116
Mount Waverley VIC 3149
1300 668 670
ccc.privacy@calvarycare.org.au
We take any suspected breach of privacy very seriously. If you believe your personal information has been used in a manner inconsistent with the Calvary privacy policy you may raise this as a complaint with us.
If you are not satisfied with the response you receive, you may wish to lodge a further complaint with the Calvary National Privacy Officer.
Privacy Officer
C\O Calvary Community Care
PO BOX 116
Mount Waverley VIC 3149
1300 668 670
ccc.privacy@calvarycare.org.au
If you are still not satisfied with the outcome of your complaint, then you can make a complaint with the Office of the Australian Information Commissioner.
Be assured that Calvary wants to resolve your concerns quickly and fairly to your satisfaction.
Your complaint will be handled confidentially and will not adversely affect the service you receive.
Founded in 1885 by the Sisters of the Little Company of Mary, Calvary is a charitable, not-for-profit, Catholic health care organisation. Our mission is to provide quality, compassionate health care to the most vulnerable, including those reaching the end of their life. We're responsible for over 12,000 staff and volunteers, 15 Public and Private Hospitals, 15 Retirement and Aged Care Facilities and a national network of Community Care Centres.
Available to you 9am - 5pm AEST
1300 66 00 22
