Helpful Aged Care Tips

Home Care Package Questions

We know it can be confusing to understand the Home Care Package landscape. From how identify if you are eligible, to navigating the process with the Government and choosing the best provider for your needs. We are here to help. Give us a call if anything below is unclear and you just want somebody to take you through how things work.

What is Home Care Package?

A Home Care Package (HCP) is an allocation of funds from the government that enables you to purchase products and services to support you at home. Packages are flexible so they can be tailored to your specific needs.

What home care services can I receive?

With a huge range of options available, you can choose any number of home care services that suit your lifestyle and budget. Go to Your Home Care Guide to find out more.

What are the four levels of HCP available?

Click here to find out what the four levels of HCP are.

If I’m approved for a HCP how much funding would I expect to receive?

Click here to find out how much you may be entitled to receive.

Is there an age limit on a person receiving a Home Care Package?

Yes. You need to be:

  • Over 65 years
  • Over 50 and Aboriginal or Torres Strait Islander

However if you are under these age limits we can assist you with other government funding if you need home care assistance. Simply call and chat to our Care Adviser Team for more information.

How does it work?

Calvary organise your individual government assessment to determine what level HCP (1-4) you are eligible for. If successful your package is allocated to us as a government endorsed provider of your choice.

Once approved, you can access your funding for the home care services you want.

If you’d like to start the ball rolling call our Care Adviser team and we can book your assessment and answer any questions you may have.

What is a ‘provider?’

A provider is endorsed by the government to manage your HCP funding. They hold the funds for you to use on the home care services you want. The government do not allow your funds to go into private banking sources, they must be held by an endorsed provider. That’s why it’s really important to choose a reputable provider. Calvary can offer a full complement of services so if your needs change we can support you with specialised care and advice. We can also advocate on your behalf so your HCP level increases if you need further support down the track. We also have agreements in place with suppliers who offer discounted equipment and incontinence pads to Calvary clients.

The government process sounds difficult. Can Calvary help me through the steps?

Yes. Calvary has a team of dedicated Care Advisers that can help source the right package for you. We can book your assessment, assist with tricky questions, and help with extra documentation that may be needed for your assessment. We’re here to help you achieve the best outcome and hold your hand through the whole process.

How does the government decide how much funding I get?

The in-home government assessment is conducted by the Aged Care Assessment Team (ACAT). They determine what level you fall into, while the Department of Human Services (Centrelink) determines what co-payment you contribute to your care.

With so many different government areas involved, it’s easy to become overwhelmed and confused with information. Calvary are here to help, so simply call one of our friendly Care Advisers and they can talk you through the whole process.

How long will it take for me to get a Home Care Package?

The wait time for a package can vary. In non-emergency situations the government determines the wait time, and can vary from 2 – 18 months. That's why we suggest reaching out for help as soon as you think you may benefit from it, so that you get the support you need sooner rather than later.

While waiting for a package, Calvary can apply for other types of funding on your behalf to assist you during your wait-time, so call our helpful Care Advisers to see what we can do for you.

It’s an emergency. Can you help me immediately?

Our Care Advisers work tirelessly to expedite emergency cases and secure appropriate government funding. Depending on the nature of your emergency we can activate services as quickly as 7-10 days.

We can also apply for other types of funding to assist you during this time or start private services. Once we know your situation we can walk you through the options to ensure you get the support and care you need during this challenging time. We’re here to help any way we can so simply call our Care Adviser team.


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